Question 1

APPOINTMENT POLICY

Accepted Answer

Cancellation policy
 
Please note that as a small business, that no shows, late arrivals, last minute cancellations means a loss of income. Please ensure that the appointment you make is suitable and that you reschedule or cancel a minimum of 72 hours before your appointment. Please take into account travel time and parking to avoid being late for your appointment.
 
 • Deposit: Your deposit is refundable up to 72 hours before your appointment, thereafter it can only be redeemed against the cost of a rescheduled /new appointment.
 • Same day cancellations or no-shows: In order to reschedule you will need to pay 50% of the treatment cost before the next appointment, this will be used as a non-refundable fee. This fee can be redeemed against the cost of your next rescheduled appointment, however if you cancel your next appointment this will become a cancellation fee and will no longer be redeemable.
 • Late Arrivals: Any client more than 20 minutes late to their appointment, will be required to re-book a new appointment. You will need to pay 50% of the treatment cost before the next appointment; this will be used as a non-refundable fee. This fee can be redeemed against the cost of your next rescheduled appointment, however if you cancel your next appointment this will become a cancellation fee and will no longer be redeemable.
If you have any problems, please contact us as soon as possible either on our contact page or call us.
 
Please note: We reserve the right to refuse service to clients who have cancelled or rescheduled appointments 3 times in a row. After the 2nd cancellation or reschedule you will need to pay 50% of the treatment cost before the next appointment, this will be used as a non-refundable fee. This fee can be redeemed against the cost of your next rescheduled appointment, however if you cancel your next appointment this will become a cancellation fee and will no longer be redeemable.
 
Studio Policy
Unfortunately you cannot bring anyone into the treatment room, as this may cause a distraction to either yourself or the technician and can cause impairment to the results of your treatment. However, they may sit in the waiting area.

Question 2

PAYMENT & BILLING

Accepted Answer

Accepted methods of payment:
 • Cash payment;
 • Visa, Mastercard, Discover, American Express
 • PayPal;

Question 3

DEPOSIT

Accepted Answer

Your deposit is refundable up to 72 hours before your appointment, thereafter it can only be redeemed against the cost of a rescheduled /new appointment.
 
 • Microblading: £50 deposit; 
 • Lip Blush: £50 deposit;
 • Eyeliner: £50 deposit;
 • Pmu & Tatto removal: £50 deposit;
 • Carbon Therapy: £50 deposit; 
 • Pigmentation Therapy: £50 deposit; 
 • Microneedling: £50 deposit;

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